Terms of Use

1. Scope and eligibility

WineOS is available to wineries and wine businesses on an annual subscription. Every new organization starts on the free FIRST HARVEST plan (one year) and can then choose a paid plan (Small Winery, Winery or Unlimited) based on annual grape intake. Plan prices and limits are shown on the "Subscription & Usage" page and at checkout.

2. Nature of the service — Not a substitute for professional advice

WineOS is a tool for managing and tracking winemaking data. It does not replace professional, legal, tax or oenological advice. Users are responsible for verifying the accuracy of the data they enter and for consulting the appropriate professionals on legal and regulatory matters.

3. User responsibility for data accuracy

The user / organization is solely responsible for the accuracy and completeness of data entered into the platform, in particular data related to:

• Wine lots and winemaking operations
• Laboratory analyses and quality certificates
• Inventory and stock movements
• Shipments and deliveries (WAD — Wine Accompanying Document)
• E-labels and EU / excise compliance data
• Compliance reporting and cellar book entries

The platform provides structure and organization, but responsibility for the content remains with the user.

4. Subscriptions and payments

Subscriptions are billed annually in advance. Payments are handled by Paddle.com Market Ltd, acting as merchant of record: Paddle issues the invoice and handles VAT / sales tax. The following applies:

• Billing: annual, in advance, via Paddle. The price depends on the buyer's country and is shown at checkout.
• Cancellation: you may cancel at any time; access continues until the end of the period already paid for.
• Refunds: as set out in the Refund Policy (30-day money-back guarantee).
• Changes: the platform evolves; material changes to features or prices are announced in advance and do not affect active subscriptions retroactively.

5. Data ownership

The winery / organization remains the sole owner of the data it enters. WineOS processes the data exclusively to provide the service, in accordance with the privacy policy and the Data Processing Agreement (DPA) available on request. WineOS does not claim ownership over user production, analysis or inventory data.

6. Acceptable use

The following are prohibited:

• Use of the platform for purposes unrelated to winemaking activity or winery management.
• Attempts at unauthorized access to data of another organization or to infrastructure systems.
• Entering false or misleading data for regulatory purposes.
• Spam, abuse or any activity that may harm the platform or other users.
• Reverse engineering, scraping or automated data extraction without permission.

7. Account security

Users are responsible for the security of their credentials (password, session). Staff invitations are controlled by the owner or administrator of the organization. Strong passwords and careful access management are recommended.

8. Suspension or termination of access

Access to an account or organization may be suspended or terminated for the following reasons:

• Security (security breach, suspicious activity).
• Violation of these terms (abuse, false data, unauthorized access).
• Expiry of the subscription or non-payment.
• Request of the organization or account owner.

In case of security incidents, suspension may occur without prior notice.

9. Changes to the terms

These terms may be updated from time to time. Material changes will be communicated by email or via the application. Continued use after such notice implies acceptance of the new terms.

10. Contact and support

For questions, issue reports or support: hello@wineos.eu

Support is provided by email; organizations with an active subscription receive priority.

This text does not constitute legal advice.