Refund Policy
Last updated: 2026-09-19
Version 1.1
Seller
This refund policy is provided by ENOLOGY LAB - ΧΗΜΕΙΟ | ΟΙΝΟΛΟΓΙΚΟ ΕΡΓΑΣΤΗΡΙΟ, the sole proprietorship of ANTONIOS D. MYLONAS, which provides the WineOS service.
Seller details
ENOLOGY LAB - ΧΗΜΕΙΟ | ΟΙΝΟΛΟΓΙΚΟ ΕΡΓΑΣΤΗΡΙΟ
Seller of the WineOS service — sole proprietorship of ANTONIOS D. MYLONAS.
15 Feidiou Street, 19001 Keratea, Attica, Greece
Email: hello@wineos.eu
We want you to be confident using WineOS. If you are not satisfied with your paid subscription, you can request a refund within 30 days of your purchase date.
1. 30-day money-back guarantee
WineOS offers a 30-day money-back guarantee for annual subscriptions. If you cancel within 30 days of your initial payment, you are entitled to a full refund of the subscription fee.
2. How to request a refund
To request a refund:
- Email us at hello@wineos.eu from the email address associated with your WineOS account.
- Include your organization name and the date of the transaction.
- Refunds are processed by our payment provider, Paddle. You can also request a refund through your Paddle buyer account at paddle.net.
3. After the refund period
Refund requests received more than 30 days after the initial purchase are handled on a case-by-case basis. We do not offer 'no refunds' or 'all sales final' terms.
This policy is in addition to your statutory rights. For questions, contact hello@wineos.eu.